Frequently asked questions

You can pay online by card or PayPal. Cash on delivery is available only for delivery within Slovakia.

Subscribe to our emails through the website to receive a 10% welcome discount on your first purchase. The offer can be used once per customer and cannot be combined with other discounts.

Before your order is dispatched, email sekretariat@villavinoraca.sk with your order number and the change you would like to make. We will check whether the change is still possible and confirm it with you.

We deliver to Slovakia, Czechia, Poland, Austria, Hungary, Germany, Croatia, Slovenia and the Netherlands. Available delivery options and charges are shown at checkout after you enter your address.

See our shipping policy for details.

Delivery within Slovakia is free on orders of €80 or more. This offer does not apply to international delivery.

You can collect your order free of charge only at Salón vín, Detvianska 6815/1 in Bratislava-Rača. Please wait for confirmation that your order is ready before visiting.

We do not offer express delivery. Available delivery options are shown at checkout.

As a consumer, you can notify us of withdrawal within 14 days after receiving the last item in your order. Submit your notice through your customer account or email sekretariat@villavinoraca.sk.

A valid withdrawal does not require our prior approval. See our returns policy for the full procedure, deadline rules and statutory exceptions.

Send or hand the goods back within 14 days after withdrawing to: Villa Vino Rača a.s., Pri vinohradoch 6427/2, 831 06 Bratislava-Rača, Slovakia.

Pack them securely for transport. Sending them on the final day meets the deadline.

For a change-of-mind return, you pay the direct return costs unless we agree otherwise or have not properly informed you of that obligation. We do not charge a fixed restocking fee.

We cover the costs of remedying a fault for which we are responsible. See our returns and faulty-goods policy for details.

When you withdraw, we refund payments without undue delay and within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or proof of dispatch, whichever comes first, unless we offered to collect them.

We use the original payment method unless you expressly agree to another method that causes you no fee. See our returns policy for the full conditions.

If you change your mind, return the goods under our withdrawal policy and place a new order. We do not offer direct exchanges in this case; your statutory rights for faulty goods are unaffected.

Email sekretariat@villavinoraca.sk with your order number or other proof of purchase and describe the problem. Photographs help if available.

An opened bottle is not automatically excluded from a faulty-goods claim. See our faulty-goods policy for the procedure and your rights.

Salón vín at Detvianska 6815/1 in Bratislava-Rača is our wine retail shop. It is open Monday to Thursday, 09:00–17:00, and Friday, 09:00–18:00.

Email sekretariat@villavinoraca.sk or call +421 2 4920 2411. Further contact details are on our Contact page.

Yes. For wholesale or bulk orders, email sales@villavinoraca.sk with the wines, quantities and delivery country you have in mind.