Shipping policy
Shipping Policy Villa Vino Rača a.s.
Carrier and delivery
Orders for delivery are shipped via Packeta (Zásilkovna). Collection is available only at Salón vín, Detvianska 6815/1 in Bratislava-Rača.
Delivery methods and estimated times
Slovak Republic:
- Z-Point pickup location: D+1 (next working day after handover of the shipment)
- Delivery to address: D+1 to D+2 working days
- Z-Box: D+1 (next working day)
Czech Republic, Poland, Austria:
- Z-Point pickup location: D+1 to D+2 working days
- Delivery to address: D+2 to D+3 working days
Hungary, Germany, Croatia, Slovenia:
- Delivery to address or pickup location: D+3 to D+5 working days
Netherlands:
- Delivery to address: D+3 to D+5 working days
Personal collection (Bratislava): You can collect your order free of charge only at Salón vín, Detvianska 6815/1 in Bratislava-Rača. Please wait for confirmation that your order is ready before visiting.
Shipping prices
| Destination | Order value | Shipping price |
|---|---|---|
| Slovak Republic | Up to €79.99 | €6.00 (incl. VAT) |
| Slovak Republic | From €80.00 | Free |
| Czech Republic | All orders | €15.00 (incl. VAT) |
| Poland | All orders | €15.00 (incl. VAT) |
| Austria | All orders | €15.00 (incl. VAT) |
| Hungary | All orders | €18.00 (incl. VAT) |
| Germany | All orders | €18.00 (incl. VAT) |
| Croatia | All orders | €18.00 (incl. VAT) |
| Slovenia | All orders | €18.00 (incl. VAT) |
| Netherlands | All orders | €30.00 (incl. VAT) |
Note: All international orders require payment in advance using an online method available at checkout. Cash on delivery is available only for delivery within Slovakia.
Payment methods
- Online payment by card, PayPal or other methods available at checkout
- Cash or card payment on personal collection
- Cash on delivery: available only for delivery within Slovakia
Customs duties and taxes
Slovakia, the Czech Republic, Poland, Austria, Hungary, Germany, Croatia, Slovenia and the Netherlands are members of the European Union. Shipments between these countries are not subject to customs duties or import taxes. All prices are stated including VAT.
Undelivered shipments
If delivery is not possible (the customer is not at home), the carrier will leave a notice and the shipment will be stored at the nearest Packeta pickup location or depot. The customer will be informed of the collection options. If the customer does not collect the shipment within the stipulated period, it will be returned to the seller. The cost of re-delivery is borne by the customer.
Damaged shipments
If your parcel arrives damaged, contact sekretariat@villavinoraca.sk as soon as possible and include photographs of the parcel and damaged goods if available. Prompt notice helps us resolve the issue with the carrier. This does not limit your statutory rights concerning faulty goods.
Other countries
Customers from countries not listed above may contact us at sekretariat@villavinoraca.sk to arrange shipping individually.
Contact
sekretariat@villavinoraca.sk | Villa Vino Rača a.s., Pri vinohradoch 6427/2, 831 06 Bratislava – Rača